Frequently Asked Questions

When do I receive my order?

Processing time of our products may vary. Once your order has been processed and shipped a confirmation email with a tracking number will be sent to the email that you left during the check out process. Feel free to check our order status.

Find more information about delivery times etc. on our shipping page.

How do discount codes work?

Only one discount can be applied at checkout. Please add your code during the checkout process when you view your shopping cart.

How can I cancel my order?

For order cancellations please contact us immediately via our contact page. We will respond as soon as possible.

Please note that once the order has been fulfilled and the item has been marked as shipped, we are not able to make any changes or cancellations to your order.

What is your return and exchange policy?

Find more information in our return & exchange section.

Where is your store based?

We are based in Marbella, Spain. We ship directly from our storage facilities.